Cancellation Policy

1.1 Orders can be canceled before processing has started. Once processing begins, cancellations are not possible.

Damaged Product Replacement

2.1 If your product is damaged during shipping, it will be replaced upon inspection. Please ensure to inspect the product upon delivery and notify us immediately if any damage is detected.

Return Initiation

3.1 Returns will be initiated from our side. Our courier partner will pick up the product from your location.

3.2 To be eligible for return, ensure you have all tags, invoices, and other accessories intact.

3.3 Ensure the item is securely packed to prevent transit damage.

Late or Missing Refunds

4.1 If you haven’t received a refund yet, please check your bank account or credit card statement. If the refund is not reflected, contact your bank or credit card company. It may take some time before your refund is officially posted.

Refund Policy

5.1 Refunds are only possible before your order is processed or if the product is heavily damaged.

5.2 If eligible for a refund after receiving the products, we will process the refund within 5 days of receiving the returned item.

Return Eligibility

6.1 You can return the product only if it’s damaged.

Contact Information

For any inquiries regarding our Returns and Refunds Policy, please reach out to our Customer Service team at contact@coarde.com / contact@ghostparticlebuilds.com or 9074 972 348.